Job Description
Are you looking to launch your career in a dynamic, fast-paced environment? Twin Cities Growth Partners is seeking motivated individuals to join our team as an Entry Level Customer Success Specialist. Located in the heart of Minneapolis, we are dedicated to providing exceptional service and fostering a culture of growth.
We are currently hiring immediately for candidates with a positive attitude and a willingness to learn. We provide comprehensive training, mentorship, and a clear path for advancement. If you are ready to start your professional journey, we want to meet you.
Responsibilities
- Manage incoming client inquiries via phone and email with a focus on customer satisfaction and retention.
- Assist in the onboarding process for new clients to ensure a seamless transition into our services.
- Conduct product demonstrations and training sessions for internal team members.
- Identify customer needs and recommend appropriate solutions to drive business growth.
- Collaborate with the sales and marketing departments to align on customer goals and strategies.
- Document customer feedback and log service issues in the CRM system for resolution.
- Participate in weekly team meetings and contribute to a positive team culture.
Qualifications
- High school diploma or GED required; Bachelor’s degree is a plus.
- Strong verbal and written communication skills with a professional tone.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- A self-starter attitude with the ability to work independently and as part of a team.
- Ability to work flexible hours, including evenings and weekends as needed.
- Valid driver’s license and reliable transportation are required.