Job Description
Are you ready to kickstart your career in a dynamic, fast-paced environment? Apex Digital Solutions is looking for motivated Entry Level Customer Success Associates to join our team in Portland, Oregon. We are committed to fostering talent and providing comprehensive training for those ready to excel.
As a key member of our support team, you will play a vital role in ensuring our clients have a seamless experience. We pride ourselves on a culture of growth, collaboration, and excellence. If you are eager to learn, communicate effectively, and want to be part of a company that values your potential, we want to meet you.
Why Join Us?
- Immediate hiring opportunities for qualified candidates.
- Competitive hourly wage with performance-based bonuses.
- Full paid training program to get you up to speed.
- Career advancement opportunities within the organization.
Responsibilities
- Provide exceptional support to clients via phone, email, and live chat.
- Assist in the onboarding and training of new team members.
- Resolve customer inquiries and issues efficiently and professionally.
- Collaborate with cross-functional teams to improve service quality.
- Maintain accurate records of customer interactions in our CRM system.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and a personal computer.
- Ability to work flexible shifts, including weekends.