Job Description
Join our award-winning team at Coastal Solutions Group, a rapidly growing customer experience leader in Virginia Beach! We're urgently seeking passionate individuals to launch their careers in our dynamic entry-level Customer Service program. This is your chance to develop professional skills in a supportive environment with rapid advancement opportunities.
We provide comprehensive paid training, flexible scheduling options, and a comprehensive benefits package including health insurance, retirement plans, and tuition assistance. Our collaborative culture values innovation and personal growth, making us an ideal employer for recent graduates and career changers.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently using our CRM system and knowledge base
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain accurate customer records and documentation
- Contribute to process improvement initiatives
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required - we provide comprehensive training
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work in a fast-paced environment
- Reliable transportation to our Virginia Beach headquarters
- Positive attitude and eagerness to learn