Job Description
Urgent Opening for Entry-Level Talent! Join our dynamic team at Coastal Commerce Solutions as a Customer Service Specialist. We're seeking motivated individuals to serve as the first point of contact for our valued clients. This is your opportunity to launch your career in a supportive environment with growth potential into sales, support, or operations roles.
Why You'll Love Working With Us:
- Comprehensive paid training program
- Health, dental, and vision benefits
- Clear career advancement path
- Collaborative team culture
- Competitive compensation package
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and maintain accurate records
- Collaborate with team to improve service processes
- Meet daily performance metrics for response time and resolution
- Document all interactions in CRM system
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office suite
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Basic typing speed of 35+ WPM