Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
We value your potential over your past. Our award-winning onboarding program equips you with essential skills in communication, problem-solving, and CRM systems. Work remotely or in our modern downtown Phoenix office with free parking and wellness benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in Salesforce CRM and maintain accurate records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation for in-office shifts if applicable
- Must pass background check and drug screening