Job Description
Join Oklahoma City's fastest-growing tech support company as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to launch their careers in a dynamic, growth-oriented environment. No experience necessary – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive pay, flexible scheduling options, and opportunities for rapid advancement within our supportive team.
Located in the heart of Oklahoma City's Innovation District, our modern office culture celebrates collaboration and professional development. This role is perfect for recent graduates or career changers seeking hands-on experience in customer relationship management, technical troubleshooting, and business operations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product questions using our proprietary knowledge base
- Document all customer interactions in our CRM system with detailed accuracy
- Collaborate with technical teams to escalate complex issues and implement solutions
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including response time and resolution rate targets
- Participate in weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and willingness to learn new software
- Ability to work independently while thriving in team settings
- Positive attitude and passion for helping others
- Reliable transportation to our downtown Oklahoma City location
- Must be available for flexible scheduling including evenings/weekends