Job Description
Join our dynamic healthcare team in El Paso as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to support patients with compassion and efficiency. No prior experience required – we provide comprehensive training. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of Texas's fastest-growing cities. Immediate start available! Apply now to begin your rewarding career path.
Responsibilities
- Handle inbound/outbound calls from patients regarding billing, appointments, and insurance inquiries
- Update and maintain accurate patient records in our secure CRM system
- Collaborate with healthcare providers to resolve patient concerns efficiently
- Process insurance verifications and claims documentation
- Assist with scheduling and coordination of patient services
- Meet daily performance metrics while maintaining exceptional service quality
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- Strong communication skills with clear, professional verbal abilities
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced healthcare environment
- Empathetic approach to patient interactions
- Must pass background check and drug screening
- Residency in El Paso or surrounding areas required