Job Description
Join Sacramento Tech Solutions as an Entry-Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment! We're seeking motivated individuals to provide exceptional support to our clients while gaining valuable experience in the tech industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance to clients
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvements and team training initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to client satisfaction
- Valid driver's license and reliable transportation