Job Description
Immediate Opening for Entry-Level Talent! Join our dynamic team at GrowthWave Solutions as a Customer Service Specialist. This urgent position is perfect for recent graduates or career changers looking to launch their professional journey in Milwaukee's thriving business district. We offer comprehensive training, growth opportunities, and a supportive environment where your contributions matter.
As the first point of contact for our valued clients, you'll play a pivotal role in delivering exceptional experiences while developing critical business skills. Our modern downtown office features collaborative workspaces, wellness programs, and direct access to Milwaukee's vibrant cultural scene. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in daily team huddles and quarterly performance reviews
- Complete mandatory certification training within first 30 days
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Ability to multitask in fast-paced environments with competing priorities
- Customer-centric mindset with patience and problem-solving aptitude
- Basic familiarity with CRM systems (training provided)
- Valid authorization to work in the United States
- Reliable transportation to downtown Milwaukee office