Job Description
Join our award-winning team in Virginia Beach! Coastal Solutions Group is urgently hiring motivated entry-level professionals to launch their careers in customer service. We offer comprehensive training, competitive benefits, and a vibrant workplace culture. Perfect for recent graduates or career changers seeking growth opportunities in a dynamic coastal city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for call volume and resolution times
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening