Job Description
Join our dynamic team at Baltimore City Solutions and launch your career in customer service! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele. As an Entry-Level Customer Service Specialist, you'll be the face of our company, resolving inquiries with empathy and professionalism. Enjoy competitive pay, comprehensive training, and growth opportunities within a supportive environment. Immediate start available – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience (internships welcome)
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Reliable transportation required