Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our clients across Virginia Beach. This is your opportunity to launch your career in a supportive environment with comprehensive training and growth opportunities. Immediate hiring available! Enjoy competitive benefits, flexible scheduling, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Proficient in Microsoft Office Suite and basic computer navigation
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the United States
- Reliable transportation to our Virginia Beach office