Job Description
We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Louisville, Kentucky. If you are looking for immediate employment with flexible scheduling and a supportive environment, this is the perfect opportunity for you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance. We offer comprehensive training, competitive hourly wages, and a culture that values your contributions.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Update customer records in our CRM database to ensure information is current.
- Collaborate with the sales and technical teams to provide comprehensive solutions.
- Process orders, returns, and exchanges accurately.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.