Job Description
Join our dynamic team at Memphis Customer Solutions Inc. as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to start their career in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. No prior experience required – we provide full training!
Why Memphis? Experience the vibrant culture, affordable living, and booming job market of the Bluff City. Our downtown office offers easy access to public transit and local attractions.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to thrive in a team-oriented environment
- Customer-focused mindset and problem-solving aptitude
- Flexible schedule availability (including weekends)
- No prior experience necessary – training provided!