Job Description
Join our dynamic team at Catalyst Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support experiences in a fast-paced healthcare environment. This is your opportunity to launch your career with comprehensive training, mentorship, and growth opportunities in Tucson's thriving healthcare sector. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex service issues
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Participate in ongoing training to master product knowledge and service protocols
- Support patient enrollment programs and benefits navigation assistance
- Maintain performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years customer service experience, recent graduates encouraged to apply
- Strong communication skills with clear phone etiquette and professional demeanor
- Ability to navigate multiple software systems simultaneously
- Basic proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Must pass background check and drug screening
- Authorization to work in the United States
- Reliable transportation to our downtown Tucson office