Job Description
Join our dynamic team in Charlotte as an Entry-Level Customer Service Specialist and launch your career in a fast-paced tech environment! We're seeking motivated individuals with a passion for helping others to deliver exceptional client experiences. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive benefits, flexible scheduling options, and a collaborative workplace culture focused on professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Customer-focused mindset with patience and adaptability
- Ability to work independently and in team environments
- Authorized to work in the United States without sponsorship