Job Description
Join our dynamic team at Innovate Solutions Group as we expand our Jacksonville operations! We're urgently seeking motivated entry-level professionals to launch their careers in customer service excellence. This role offers comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers ready to make an immediate impact in a thriving industry.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Authorized to work in the United States