Job Description
Join our dynamic team in Virginia Beach and launch your career today! Coastal Solutions Group is seeking motivated entry-level professionals to join our award-winning customer service department. As a rapidly growing tech solutions provider, we offer comprehensive training, career advancement opportunities, and a collaborative work environment. If you're passionate about helping others and eager to grow professionally, this is your moment to shine. Immediate openings available – apply now!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
- Support cross-departmental projects as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid driver's license (for occasional local travel)
- Must be authorized to work in the United States