Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Raleigh. This immediate opportunity offers flexible scheduling (20-25 hours/week) and competitive compensation. Perfect for students or professionals seeking supplemental income with a forward-thinking tech company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product guidance for our SaaS platform
- Document cases accurately in CRM system and maintain detailed records
- Collaborate with technical team to escalate complex issues when needed
- Contribute to process improvement initiatives for customer experience
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills and problem-solving abilities
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work components
- Available to work weekdays, evenings, and occasional weekends