Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry-Level Customer Service Specialist! We're immediately hiring motivated individuals in Jacksonville, FL to deliver exceptional customer experiences. No prior experience required—full training provided. This is your gateway to a thriving career in customer relations with growth opportunities into leadership roles. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in Jacksonville's vibrant downtown core.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- No experience required—comprehensive training provided
- Must be authorized to work in the United States
- Reliable transportation to downtown Jacksonville office