Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're hiring immediately in Philadelphia to provide exceptional support to our growing client base. No prior experience is required – we'll provide comprehensive training to set you up for success. This is your opportunity to launch a rewarding career in customer service with competitive pay, benefits, and room for growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Philadelphia office
- Ability to work flexible shifts including weekends