Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in customer support. This full-time position offers comprehensive training, career growth opportunities, and a competitive benefits package. Work in our vibrant Manhattan office and become part of a company dedicated to employee development and excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges efficiently using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Contribute to improving customer service protocols and workflows
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude with a passion for helping others
- Ability to work collaboratively in a fast-paced team environment
- Reliable attendance and punctuality essential