Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career immediately! No experience required - we provide comprehensive training to set you up for success. This is your opportunity to develop professional skills in a supportive environment while serving Portland's vibrant community.
At Pacific Northwest Solutions, we value growth mindset and enthusiasm over prior experience. As a key member of our client success team, you'll handle inbound inquiries, resolve customer concerns, and contribute to our award-winning service culture. We offer competitive pay, benefits, and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics and customer satisfaction goals
- Support cross-functional projects as needed
Qualifications
- No prior experience required - open to recent graduates and career changers
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear speaking voice
- Ability to multitask in fast-paced environment
- Proficient in basic computer applications (email, browsers)
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Portland office