Job Description
Join Coastal Solutions Group's dynamic team as an Entry-Level Customer Service Specialist in sunny Virginia Beach! We're seeking motivated individuals to deliver exceptional support experiences while launching their careers in a thriving coastal tech hub. Enjoy competitive pay, comprehensive training, and opportunities for rapid growth within our award-winning organization.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions and maintain accurate client records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Valid Virginia driver's license (for occasional off-site meetings)
- US citizenship or permanent residency required