Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Tampa's thriving business community! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our diverse client base. This role offers comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to grow in the customer service field.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM platform and knowledge base
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with team members to escalate complex issues when necessary
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships acceptable)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Tampa office