Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in San Antonio's thriving business district! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. This is your opportunity to gain valuable experience in a fast-paced environment while receiving comprehensive training and mentorship. Our collaborative culture offers clear growth paths into senior roles within 12-18 months. Immediate openings available for candidates ready to make an impact!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or support experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Valid Texas driver's license preferred
- Bilingual English/Spanish skills highly desirable