Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Phoenix Growth Partners! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience is required—we provide comprehensive training to launch your career in customer success. Enjoy a supportive work environment with growth opportunities, competitive benefits, and the chance to make a real impact in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update account information accurately
- Collaborate with team members to improve service quality
- Document interactions in CRM system
- Meet daily performance metrics
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Problem-solving mindset and attention to detail
- Positive attitude and team player mentality
- Basic computer proficiency
- Must be authorized to work in the US
- Willingness to work flexible hours (including weekends)