Job Description
Join Miami's fastest-growing tech company as an Entry Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to launch their careers in a dynamic environment. At Miami Innovate Group, we foster talent through comprehensive training programs and growth opportunities. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace in the heart of downtown Miami.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using CRM software and knowledge base resources
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service or support experience
- Strong communication skills with fluency in English and Spanish
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Willingness to work flexible hours including weekends
- Valid Florida driver's license (for occasional client visits)