Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals in Louisville, KY to deliver exceptional client experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset and attention to detail
- Valid work authorization (no visa sponsorship)