Job Description
Join our dynamic team at Innovate Solutions Group and launch your career in customer excellence! We're seeking passionate entry-level professionals to deliver exceptional support experiences for our growing client base. This is your chance to develop in-demand skills while making a tangible impact on customer satisfaction. Our Jacksonville headquarters offers a collaborative environment with comprehensive training programs and clear advancement paths. If you're a motivated individual with strong communication skills and a desire to grow in the customer service field, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Valid driver's license and reliable transportation