Job Description
Join our dynamic team at Sunshine Solutions Group and launch your career in customer excellence! We're seeking passionate individuals to become the voice of our brand. This entry-level role offers comprehensive training and rapid advancement opportunities in Florida's thriving tech hub. Enjoy competitive benefits, flexible scheduling, and a supportive work environment designed to help you thrive. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for occasional off-site meetings)