Job Description
Launch your career with Detroit's fastest-growing tech startup! We're seeking passionate entry-level professionals to join our customer success team immediately. No experience required – just drive and a willingness to learn. Enjoy competitive pay, comprehensive training, and rapid advancement opportunities in a dynamic downtown Detroit workspace.
Why Join Us?
- Industry-leading onboarding program
- Health/dental/vision benefits starting Day 1
- Performance-based bonuses and equity options
- Modern collaborative workspace in Detroit's Innovation District
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly product knowledge sessions
- Identify process improvements for customer workflows
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing proficiency
- Strong verbal communication skills
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Valid work authorization for US employment
- Positive attitude and team-oriented approach