Job Description
Urgent Hiring: No Experience Required! Join our dynamic team at CityCare Solutions as an Entry-Level Customer Service Specialist. We're seeking motivated individuals in Los Angeles to deliver exceptional support experiences. This full-time role offers comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start in customer service.
What We Offer:
- Competitive hourly wage + performance bonuses
- Full benefits package (medical, dental, vision)
- Paid training and professional development
- Modern downtown LA office with flexible scheduling
- Clear advancement path to team lead/supervisor roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction metrics
- Participate in ongoing product knowledge training
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (students welcome)
- Strong communication skills (written and verbal)
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to downtown LA office
- Must pass background check and drug screening