Job Description
Join our dynamic team in Cleveland as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM tools and knowledge bases
- Document interactions accurately in customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics (response time, resolution rate)
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Cleveland office