Job Description
Join our dynamic team at Boston Tech Solutions! We're urgently hiring motivated individuals with no prior experience for our customer service division. This is your gateway to a thriving career in Boston's booming tech sector. We provide comprehensive training, career advancement opportunities, and a supportive environment where your growth is our priority.
Perfect for recent graduates or career changers, this role offers competitive pay, flexible scheduling options, and full benefits including health insurance and 401K matching. Start building your professional journey today with one of Boston's most innovative employers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions accurately in our customer database
- Continuously improve knowledge of products and services through training
- Meet performance metrics for response time and resolution rates
- Contribute to team initiatives for service quality improvements
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent (students welcome to apply)
- Excellent communication skills and natural problem-solving ability
- Proficient with basic computer applications and willingness to learn new software
- Strong attention to detail and organizational skills
- Positive attitude and ability to thrive in a fast-paced environment
- Must be authorized to work in the United States