Job Description
Ready to start your career this week? Urban Solutions Inc. is hiring enthusiastic Entry-Level Customer Service Specialists in Jacksonville, FL! No experience necessary – we provide comprehensive training. Join our dynamic team and help us deliver exceptional service to clients while building valuable professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Document customer interactions and resolve issues efficiently
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college required)
- No prior experience necessary – full training provided
- Strong communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote onboarding
- Availability to work Monday-Friday (8 AM-5 PM)