Job Description
Join Austin Tech Solutions' dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This is your opportunity to launch your career in a fast-paced, tech-forward environment with comprehensive training provided. Our Austin headquarters offers a collaborative culture, competitive benefits, and immediate start dates for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document customer interactions using our CRM system accurately and efficiently
- Collaborate with technical teams to resolve escalated customer issues
- Process orders, returns, and service requests following established protocols
- Contribute to continuous improvement of customer service workflows
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills with clear and professional verbal/written abilities
- Basic computer proficiency and comfort learning new software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Must be authorized to work in the United States
- Reliable transportation to our Austin office location
- Ability to work flexible hours including weekends if needed