Job Description
Join our dynamic team at NexGen Solutions Inc. as an Entry-Level Customer Service Specialist and launch your career in a fast-paced tech environment! We're urgently seeking motivated individuals to deliver exceptional client experiences while supporting our innovative digital solutions. This role offers comprehensive training, growth opportunities, and a collaborative culture that values your unique talents. If you're passionate about helping others and ready to develop professional skills in a supportive setting, apply today and become part of Jacksonville's thriving tech community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements for enhanced customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Valid Florida driver's license (for occasional site visits)