Job Description
Join our award-winning customer support team in Colorado Springs and launch your career in telecommunications! We're seeking motivated entry-level professionals to deliver exceptional service to our growing client base. This is a fantastic opportunity to develop valuable skills in communication, problem-solving, and technology while working in a supportive, fast-paced environment.
As a key member of our Colorado Springs team, you'll receive comprehensive training on our latest systems and service offerings. We offer flexible scheduling options, career advancement opportunities, and a collaborative culture that celebrates innovation and teamwork. If you're passionate about helping people and ready to start your professional journey, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues related to internet, TV, and phone services
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for call handling and resolution times
- Continuously update knowledge on product offerings and company policies
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (35+ WPM)
- Excellent verbal and written communication abilities
- Strong problem-solving and critical thinking skills
- Ability to work flexible shifts including weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening