Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Baltimore's thriving tech sector! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of downtown Baltimore.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues when needed
- Meet performance metrics including call resolution times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and commitment to customer-centric values
- Must be authorized to work in the United States