Job Description
Join our dynamic team and kickstart your career this week! Detroit Community Solutions is seeking enthusiastic individuals with no prior experience for our entry-level Customer Service Specialist role. We provide comprehensive paid training and a supportive environment where you can grow professionally while making a real impact in our community. If you're a motivated problem-solver with excellent communication skills, this is your opportunity to launch your career in Detroit's thriving service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (no college degree required)
- Zero prior experience necessary - we train everyone from day one
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our downtown Detroit location
- Must be available to start immediately this week