Job Description
Join our dynamic team at Boston Innovations Group and kickstart your career today! We're seeking motivated individuals with no prior experience to join our award-winning customer service department. Enjoy a supportive environment with comprehensive training, flexible scheduling options, and opportunities for growth within the company. Located in the heart of Boston's Financial District, you'll gain valuable real-world experience while contributing to our mission of excellence.
What We Offer:
- Comprehensive 1-week paid training program
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Free MBTA monthly pass
- Casual dress code and collaborative workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve service protocols
- Meet daily performance metrics (e.g., 25+ resolved cases)
- Participate in weekly skill-building workshops
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite
- Ability to type 30+ WPM with accuracy
- Must pass background check and drug screening
- Available to start immediately upon offer
- Reliable transportation to downtown Boston