Job Description
Join our dynamic team at Phoenix Growth Partners as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to provide exceptional support to our growing client base. This is your chance to launch a rewarding career in customer experience with comprehensive training and growth opportunities.
Our fast-paced environment values teamwork, problem-solving, and customer obsession. If you're a recent graduate or career-changer with excellent communication skills and a passion for helping others, apply now to join our Phoenix headquarters!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our CRM platform
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and adaptability
- No prior experience required - comprehensive training provided
- Must be authorized to work in the US