Job Description
Join our dynamic team at GrowthWave Solutions as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to launch their careers in Jacksonville's thriving business hub. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. This is your opportunity to build foundational skills in communication, problem-solving, and client relationship management while making a real impact. Apply today to secure your spot in our next training cohort!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- No prior experience required – training provided
- Must pass background check and drug screening