Job Description
We are seeking energetic and driven individuals to join our team as Entry Level Customer Service Representatives. This is an excellent opportunity for recent graduates or those looking to start a career in the logistics and supply chain industry. We provide comprehensive on-the-job training and a clear path for advancement. If you possess a positive attitude and a strong desire to help others, we want to hear from you.
What We Offer:
- Competitive hourly pay ranging from $18.00 to $24.00.
- Full medical, dental, and vision benefits.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Professional development and leadership training programs.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Process orders, returns, and exchanges efficiently while maintaining high service standards.
- Document customer interactions and account updates in the CRM database with precision.
- Collaborate with internal teams to troubleshoot complex logistics issues.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Adhere to all company policies and compliance regulations.
- Assist in training new hires and mentoring junior staff members.
Qualifications
- High school diploma or GED is required; college degree preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Must be available to work flexible shifts, including evenings and weekends.
- Valid driver's license (optional).