Job Description
We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team in Charlotte, NC. If you are looking to start a rewarding career and are eager to learn, this is the perfect opportunity for you. We provide comprehensive training and mentorship, so no prior experience is required.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. We value hard work, integrity, and a growth mindset.
Why Join Us?
- Competitive pay starting at $18/hour
- Full benefits package (Medical, Dental, Vision)
- Opportunity for rapid career advancement
- Modern work environment in Uptown Charlotte
Responsibilities
- Handle Customer Inquiries: Answer incoming calls and emails promptly to address customer questions and concerns.
- Product Knowledge: Learn and utilize our product database to provide accurate information to clients.
- Issue Resolution: Identify customer needs and provide solutions or escalate complex issues to supervisors when necessary.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with the sales and support teams to ensure consistent service delivery.
- Process Improvement: Provide feedback on common customer pain points to help improve our service protocols.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior customer service experience is necessary; we teach you everything you need to know.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Computer Skills: Basic computer literacy and the ability to learn new software quickly.
- Work Ethic: Ability to multitask and work in a fast-paced, team-oriented environment.
- Reliability: Must be punctual and committed to attending full-time shifts.