Job Description
We are actively hiring for immediate openings in Seattle! We are looking for enthusiastic, driven individuals to join our Customer Experience team. This is an entry-level position designed for candidates who want to launch a career in the tech industry but lack previous professional experience.
At Pacific Tech Solutions, we believe in growing our team from within. We provide comprehensive paid training, mentorship, and a clear path for advancement. If you have a positive attitude, strong work ethic, and a desire to help others, we want to meet you.
Responsibilities
- Resolve Customer Inquiries: Handle incoming phone calls, emails, and live chat requests with a professional and empathetic approach.
- Problem Solving: Assist customers in troubleshooting basic technical issues and product questions.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM software.
- Product Support: Learn our product suite and provide accurate information to clients to ensure satisfaction.
- Team Communication: Collaborate with support supervisors and sales teams to resolve escalated issues.
- Feedback Loop: Identify common customer pain points and communicate them to management.
Qualifications
- Experience: No prior experience required. We value potential over pedigree.
- Education: High school diploma or equivalent (GED) required.
- Communication: Superior verbal and written communication skills; ability to speak clearly and concisely.
- Technical Skills: Basic computer literacy and comfort navigating web browsers.
- Availability: Must be available to work full-time hours, including weekends and holidays.
- Location: Must reside in or be willing to commute to Seattle, WA.