Job Description
Are you ready to kickstart your career in a dynamic and fast-paced environment?
Apex Support Services is currently looking for enthusiastic, Entry Level Customer Service Representatives to join our team in Detroit, Michigan. We offer comprehensive training, a supportive culture, and the opportunity for rapid advancement.
Why Join Us?
- Immediate start available for qualified candidates.
- No prior experience required – we train you from the ground up.
- Competitive hourly wage with performance-based bonuses.
- Modern office environment in the heart of downtown Detroit.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support and satisfaction.
Responsibilities
- Customer Communication: Handle inbound and outbound calls and emails to resolve customer inquiries efficiently and professionally.
- Problem Solving: Identify customer needs and provide accurate information regarding our products and services.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM database.
- Issue Resolution: Troubleshoot basic technical or service issues and escalate complex matters to senior management when necessary.
- Team Collaboration: Work closely with the sales and support teams to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and relay it to management to help improve service quality.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior customer service experience required; however, experience in retail or hospitality is a plus.
- Skills: Strong verbal communication skills and a friendly, professional telephone manner.
- Technical Proficiency: Basic computer skills and ability to learn new software quickly.
- Reliability: Must be punctual, detail-oriented, and able to work full-time hours (Monday – Friday).
- Adaptability: Willingness to learn new processes and adapt to a fast-paced work environment.