Job Description
Are you looking for a new opportunity in Kansas City, MO?
We are currently hiring immediately for our Night Shift Customer Support team. Join a dynamic organization that values reliability and exceptional service. This is an urgent opening for individuals ready to start working the evening hours while earning a competitive wage.
Why Join Us?
- Urgent Hiring: Positions available immediately for the right candidates.
- Great Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Night Shift Schedule: Work 10:00 PM - 6:00 AM with a stable work-life balance.
- Modern Environment: Work in a state-of-the-art facility in downtown Kansas City.
We are looking for dedicated professionals to help us maintain high standards of customer satisfaction during our peak operational hours.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Log and update customer interactions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Adhere to all company policies, procedures, and safety protocols.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- Must be available to work full-time night shifts (10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Previous customer service or support experience is preferred but not mandatory for the right candidates.
- Proficiency with computers and basic software applications.
- Ability to work independently with minimal supervision.
- Reliable transportation is required.