Job Description
We are hiring immediately for a dedicated Night Shift Customer Support Representative to join our growing team in Mesa, AZ. If you are looking for a high-impact role with competitive pay and immediate start opportunities, we want to hear from you.
In this pivotal role, you will serve as the primary point of contact for our clients during evening hours, ensuring seamless operations and exceptional service delivery. We value integrity, reliability, and a proactive attitude.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Immediate Start: Onboard and begin contributing within days.
- Modern Environment: Cutting-edge tools and supportive leadership.
Responsibilities
- Manage high-volume incoming calls and emails from customers during the night shift.
- Resolve complex inquiries and escalate issues to Tier 2 support when necessary.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with cross-functional teams to improve night operations.
- Adhere to all company policies, procedures, and safety regulations.
- Maintain a professional and empathetic demeanor in all communications.
Qualifications
- High school diploma or equivalent (GED) required.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with CRM software is a plus.
- Ability to work independently and solve problems efficiently.
- Must be reliable and punctual.